FAQs

Can we make changes for dietary requirements?

  • Yes, our team can make changes to fit any dietary need.
  • Please make sure you list all dietary requirements in the order notes and
    please contact us before your order if you have any questions. 

Do you cater for Vegans?

  • Yes we have a variety of different vegetarian and vegan options, please let us
    know when ordering how many of your party are vegan or vegetarian. 

Do you have any Gluten-Free options?

  • Yes we have a wide range of gluten free options, please look for the GF tag
    when ordering. 

Do you have any Halal Options?

  • Yes our Sous-vide chicken, Slow cooked beef and wagyu are all Halal.

Can I order catering for today

  • Our catering lead time is 48 hours, however we will try our best to facilitate all last minute orders.
  • Please ring 0422 899 613 to speak to our friendly catering team.

When is the catering cut off time?

  • To order online our catering portal closes 48 hours before pickup time. However
    we will try our best to facilitate all last minute orders.
  • Please ring 0422 899 613 to speak to our friendly catering team.

 Do you offer delivery?

  • We offer free delivery within 5km of Melbourne CBD & Sydney CBD, Grazeland, Spotswood and Monash University in Clayton.
  • Delivery up to 25km of these locations is charged at a flat price of $25

What are your delivery times? 

  • Monday to Friday 8am to 12pm, 1.30pm to 9pm
  • Saturday and Sunday 9am to 9pm 

Can I pick up my order? 

Yes we offer pick-up at our locations listed below:

  • Poked - Shop 3, 551 Little Lonsdale Street, Melbourne
  • Poked - T6, 567 Collins Street, Melbourne 
  • Poked - Shop 10, 50 Lonsdale Street Melbourne
  • Poked - Shop 419, 264 George Street, Sydney
  • Poked - G57, 21 Chancellors walk, Monash University, Clayton
  • Katsu King x Bao Down - Container 57, Grazeland, 20 Booker Street, Spotswood 

Can I cancel my catering order?

  • Cancellations can be made up for orders up to 48 hours before the delivery/pick-up time of your order.
  • Cancellations made after this time may incur a fee. To cancel your order please either ring 0422 899 613 or email contact@umamicatering.com.au